Privacy Policy
Data We Collect
We collect the following categories of personal data:
Account Information
- Name, email, and password.
Platform Usage Data
- Interactions with features.
- Device logs.
- AI prompt interactions.
User-Generated Content
- Training exercises.
- Notes and files.
Payment Information
Payment information is processed securely via third-party payment processors. We do not store credit card data.
Why We Process Your Data
We process data to:
- Provide and operate the SaaS platform.
- Improve AI recommendations.
- Ensure platform security.
- Offer customer support.
- Process subscriptions and payments.
- Comply with legal obligations.
Legal Grounds for Processing
Under GDPR and Swiss nFADP, we rely on the following grounds:
- Contractual necessity.
- Legitimate interest, such as service improvement.
- User consent, such as newsletter and cookies.
- Legal obligations.
Data Storage and Security
- Data is stored in encrypted servers within Switzerland or the EU.
- Access is role-based and monitored.
- We implement industry best practices for data protection.
Data Sharing
We share data only with:
- Hosting providers.
- AI and analytics tools.
- Payment processors.
- Legal authorities if required.
We do not sell personal data.
Data Retention
Data is kept as long as the user account remains active. Deleted accounts are permanently erased within 30 days.
User Rights
Users may request:
- Access to their data.
- Data correction.
- Data deletion.
- Restriction of processing.
- Data portability.
- Withdrawal of consent.
Requests: privacy@heeycoach.com
International Data Transfers
If data is transferred outside Switzerland or the EU, we ensure safeguards such as:
- Standard Contractual Clauses (SCCs).
- Adequacy decisions.
Cookie Policy
heeyCoach uses cookies to enhance user experience.
Types of Cookies
- Essential cookies, required for platform functionality.
- Analytics cookies, used for anonymised usage insights.
- Preference cookies, used to save user settings.
Cookie Consent
On first visit, users can accept or decline cookies. Preferences can be changed anytime through the cookie banner.
Contact Information
Email: info@heeycoach.com
Location: St Gallen, Switzerland
Last updated: June 2026